Returns and Refund Policy

We strive to ensure your complete satisfaction with every purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy. You may request a refund for any reason within 100 days of your purchase date.

Let's keep it simple. We offer 100 days prepaid returns, absolutely free of charge, no hassle, as it should be. If you wish to return the item yourself, we are happy to cover your refund postage.

To initiate a refund, simply contact us with your order details, and we’ll process your request promptly. Refunds will be issued to your original payment method within 24-48h of approval.

Your peace of mind is our priority. Shop with confidence.

How to Return or Request a Refund

Email us at info@valecrafted.co.uk and let us know you're returning the item.

Alternatively, return to the following address:

FAO Returns

Vale Crafted

20 Coltishall Grove

Wolverhampton

West Midlands

WV2 2PH

United Kingdom

We aim to refund within 24–48 hours of receiving the returned item, via the same payment method you used at checkout.